[Remote] (Remote) Technical Product Manager PM/EMR

Note: The job is a remote job and is open to candidates in USA. CareTracker, a division of Harris, is seeking a Technical Product Manager PM/EMR who will bridge the gap between business stakeholders and the development team. This hands-on role involves owning the product backlog, leading a team of Business Analysts, and ensuring successful outcomes in the development of PM and EMR products.

Responsibilities

• Product direction and roadmap for PM and EMR, with primary depth in PM and RCM
• The Jira backlog: vision, grooming, prioritization, refinement, and Definition of Ready across all active epics and sprints
• A team of Business Analysts supporting PM and EMR, including their assignments, development, and performance
• Revenue cycle outcomes: eligibility, charge capture, claims (837), remits (835), denials, resubmissions, and patient billing
• Cross-functional alignment with Sales, Support, Professional Services, and customers on what is coming next and why
• Release readiness in partnership with the Scrum Master, Tech Lead, QA, and Implementation
• Build and maintain deep knowledge of how CareTracker works today, not just the documented behavior, but the real behavior customers depend on
• Translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap that accounts for technical constraints honestly
• Own the Jira backlog end to end: write epics, stories, and acceptance criteria that engineering can build against without guesswork; keep the board clean, current, and meaningful
• Run Scrum ceremonies effectively as Product Owner: sprint planning, backlog refinement, sprint review, and retrospectives; bring prepared, prioritized, and well-defined work into every sprint
• Partner with the Tech Lead on architectural trade-offs, integration design (HL7, FHIR, X12), and legacy modernization decisions
• Make the case for prioritization with data and customer evidence, up to leadership, across to engineering, and out to stakeholders, and be willing to hear no and come back better
• Run regular customer and stakeholder conversations to validate problems and pressure-test solutions
• Define and track success metrics for every initiative, and close the loop on what shipped versus what moved
• Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams, and decision rationale faster and more consistently than traditional approaches, and bring those habits to your team
• Lead, coach, and develop the Business Analyst team: set expectations, give regular feedback, run one-on-ones, and grow the bench

Skills

• 5+ years in product management or product ownership for a healthcare PM, RCM, or EMR product, ideally at a vendor serving independent or group practices
• Deep working knowledge of ambulatory revenue cycle: eligibility (270/271), claims (837P/I), remits (835), denials and appeals, payer rules, clearinghouse workflows, and patient statements
• Proven ability to move priorities in organizations where you do not have direct authority over engineering, through argument, evidence, and relationship, not position
• Experience on a mature platform where backward compatibility and customer trust are real constraints, not just talking points
• High tolerance for ambiguity and a track record of making forward progress anyway: relentless on the problem, patient with the process
• Hands-on, daily use of Jira as a Product Owner: backlog management, epic and story authoring, sprint planning, velocity tracking, and keeping the board as a source of truth
• Solid command of Scrum: sprint ceremonies, Definition of Ready, Definition of Done, stakeholder communication across the sprint cycle, and the discipline to keep the team focused on committed scope
• Experience working in or maturing an agile team, not just participating in agile rituals but actively improving how the team plans, refines, and delivers
• Hands-on experience writing PRDs, epics, and stories that engineering teams have shipped, with acceptance criteria strong enough to prevent scope creep
• Direct people management experience: coaching, performance feedback, and developing analysts or product team members
• Strong written and verbal communication: able to brief executives and talk shop with engineers in the same day
• Experience with HL7, FHIR, or X12 standards in a product context
• Active, practical use of AI tools in your day-to-day work, not as a novelty, but as a genuine productivity multiplier for documentation, synthesis, and artifact generation
• Prior hands-on experience as a biller, coder, practice administrator, or RCM analyst before moving into product. Domain intuition at that level is hard to teach and we weight it heavily
• Experience with denial management, resubmission workflows, and claim audit trails
• Exposure to clinical workflows in an ambulatory EMR: charting, orders, e-prescribing, results
• Experience on a product undergoing legacy modernization, where decisions had to balance new architecture against existing customer dependencies
• History of introducing AI-assisted practices to a team: helping others build the habit, not just using it yourself
• Experience configuring or improving Jira workflows, board structure, or agile processes for a product team
• Experience building or shaping AI-assisted product features: ambient documentation, prior auth automation, denial prediction, or similar

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Company Overview