[Remote] Senior Cloud Network Engineer – Customer Support
Note: The job is a remote job and is open to candidates in USA. Aviatrix is pioneering the Cloud Native Security Fabric, which governs workload communication across various cloud environments. The Senior Cloud Network Engineer will be part of the Customer Support team, guiding customers in adopting Aviatrix's multi-cloud Networking and Security Services Software and providing real-time support and strategy to enhance customer satisfaction.
Responsibilities
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers
- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products
- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices
- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams
- Provide "hands-on" support for complex customer environments and production issues
- You will bring solutions to the leadership team, feedback on solutions recommended
- Identify opportunities to improve case management workflows and support processes
Skills
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles
- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software
- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
- Experience with Python, shell scripting, automation
- Ability to multi-task and work in a dynamic environment
- Availability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basis
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus
- Experience with security products is a plus
Benefits
- Benefits
- 401(k) match
- Equity
- Bonus eligible
- We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage
- 401(k) match
- Short and long-term disability
- Life/AD&D insurance
- $1,000/year education reimbursement
- A flexible vacation policy
- Comprehensive benefits package which, (subject to regional variations) could include pension
- Private medical for you and dependents
- Generous holiday allowance
- Life assurance
- Long-term disability
- Annual wellbeing stipend
Company Overview
Company H1B Sponsorship