[Remote] Airtable Account Manager
Note: The job is a remote job and is open to candidates in USA. Optimize IS is a company that specializes in driving successful Airtable implementations and integrations. They are seeking a Technical Project Manager to manage technical projects, ensure successful delivery, and maintain strong client relationships.
Responsibilities
- Translate business and technical requirements into detailed project plans, milestones, and deliverables
- Lead technical discovery sessions to uncover client use cases and integration needs
- Manage timelines, priorities, and resource allocations to keep projects on track and within budget
- Assess day-to-day project issues, mitigate risks proactively, and identify solutions to technical challenges
- Rally technical and functional team members to resolve issues and ensure project success
- Serve as the primary point of contact for clients during active engagements, providing clear and timely updates
- Partner with clients to deeply understand their evolving needs and propose solutions that drive business value
- Educate clients on Airtable’s technical capabilities, integrations, and best practices to ensure successful adoption
- Build strong relationships that foster client trust and repeat business
- Participate in pre-sales technical scoping calls and contribute to solution design discussions
- Develop technical scopes of work and solution architecture documentation aligned with client objectives
- Create detailed project documentation, including requirements gathering notes, process maps, data models, and interface specifications
- Communicate effectively with both technical and non-technical stakeholders across Slack, Missive, Airtable, and other collaboration platforms
- Document key project decisions, technical designs, and implementation details for internal and client visibility
- Champion quality throughout project execution, ensuring solutions meet client requirements and technical standards
- Lead user acceptance testing coordination, issue tracking, and resolution processes
- Drive projects toward successful delivery, positive client feedback, and 5-star reviews
- Identify opportunities to improve delivery processes, documentation standards, and technical methodologies
- Provide insights and feedback to the Optimize IS team to enhance how we serve clients and manage projects
Skills
- 2 or more years of technical project management experience, ideally in SaaS implementations, software consulting, or systems integration
- Experience managing client-facing technical projects from scoping through delivery
- Strong understanding of Airtable's capabilities, including data modeling, automations, and interface design, or eagerness to quickly become an Airtable expert
- Ability to translate business processes into technical requirements and solutions
- Exceptional written and verbal communication skills, comfortable explaining complex technical concepts to non-technical audiences
- Proven ability to lead remote teams and manage multiple projects simultaneously
- Self-starter with strong problem-solving skills, comfortable navigating ambiguity and dynamic project contexts
- Passion for delivering high-quality solutions and building lasting client relationships
- Technical project management experience
- Client-facing project management skills
- Understanding of Airtable's capabilities
- Strong communication skills
- Ability to lead remote teams
- Problem-solving skills
- Experience in SaaS implementations
- Experience in software consulting
- Experience in systems integration
Company Overview