[Remote] Customer Service Technical Trainer
Note: The job is a remote job and is open to candidates in USA. Designed Conveyor Systems (DCS) is a company that specializes in custom material handling solutions. They are seeking a Customer Service Technical Trainer to lead hands-on training experiences for customers working with automated conveyor and PLC control systems, helping to build confidence and strengthen relationships with Maintenance and Operations teams.
Responsibilities
- Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
- Coordinate vendor led training during projects and organize supporting documentation
- Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
- Track all completed trainings and gather feedback to continuously improve quality
- Identify when customers need additional support and schedule remedial training, including coordinating billing
- Capture video of maintenance procedures to support training documentation
- Travel up to 50 percent to customer and vendor sites to deliver and receive training
Skills
- Have at least two years of experience working with automated conveyor systems and PLC controls
- Understand high and low voltage electrical systems
- Can build structured training plans with clear goals and outcomes
- Are confident presenting technical information and helping teams truly understand it
- Are flexible and willing to support customers on weekends when needed
- Bring strong customer service instincts and know how to listen, collaborate, and build trust
- Stay organized and calm while balancing shifting priorities and evolving schedules
Benefits
- Killer snack wall
- Casual work environment
- Flexible PTO
- Opportunities to give back within the community
- Family-like culture
- Casual, but focused, work environment
- Competitive salaries
- Flexibility and autonomy
- Community outreach projects throughout the year
- Company events
Company Overview
Company H1B Sponsorship