[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Synergy is a premier implementer of cutting-edge software solutions, focusing on delivering capability that provides tangible ROI to customers. They are seeking a Senior Program Manager with extensive Department of Defense (DoD) experience to manage complex IT contract operational support, oversee multiple projects, and serve as the main contact for senior government stakeholders.

Responsibilities

• Organize, direct, and manage large-scale IT services and software development projects, ensuring adherence to company, federal and DoD standards
• Develop, gain approval for, and execute project and program plans, including cost-benefit analyses, risk assessments, and milestones
• Oversee the full project lifecycle, from initiation and planning through execution, delivery, and closure
• Work with integrated project teams, managing cross-functional integration, mitigating risks, and ensuring resource optimization
• Track project progress using Atlassian tools such as Jira and Confluence and provide transparent reporting to internal and external stakeholders
• Serve as the single point of contact for federal partners, customer leadership and all key stakeholders
• Deliver concise program and project status briefings to leadership and other senior stakeholders
• Lead Agile-based project management efforts, ensuring successful iterative delivery of backlog refinement, sprint and PI planning, development and testing, release management and quality assurance
• Lead operational and support efforts, ensuring ticket response times are within SLAs, root causes are identified, short- and long-term resolutions are documented and executed, communications are timely and appropriate to the audience
• Perform project cost estimation, monitor spending, reconcile invoices, and manage vendor relationships
• Balance stakeholder priorities, scope changes, budget constraints, negotiating outcomes as needed
• Enhance communication and reporting across all program levels with exemplary leadership and interpersonal skills
• Facilitate user acceptance testing and ensure the successful delivery of products and services to company and federal standards

Skills

• 5+ years of experience working with the Department of Defense (DoD) in a leadership or project management capacity
• Proven experience delivering IT services and projects for federal agencies, particularly within complex DoD environments
• Expertise in SAFe Agile methodologies with experience leading Agile teams and delivering incremental results
• Experience using tools like Atlassian Jira and Confluence for program and task tracking
• Federal contracting experience, including familiarity with FAR compliance, contract execution, and reporting requirements
• Strong analytical, problem-solving, and negotiation skills for balancing scope, resources, and conflicting priorities
• Excellent oral and written communication skills for presenting project COAs, roadmaps, progress, risks, and successes to senior stakeholders
• Project Management Professional (PMP) certification required
• Bachelor's degree in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree; or an Engineering degree from an accredited institution
• Ability to attain Federal Government Position of Trust
• Must be a U.S. citizen
• Must pass a background investigation
• 10+ years of technical project management experience managing IT services and large software development projects
• 3+ years of program management experience leading cross-functional teams across all phases of project lifecycles
• Experience with security clearances or classified project environments

Benefits

• Group medical, dental, and vision insurance
• Company paid life, short-term, and long-term disability insurance
• HSA, FSA
• 401(k) with immediately vested company match
• PTO/Sick Leave
• 11 paid federal holidays
• Parental leave
• Tuition and training reimbursement
• A referral bonus program
• Life management programs
• Dedicated career coaches available for every employee
• Company-funded certification opportunities
• Education reimbursement
• A general open-door policy so that you have support when you need it

Company Overview