[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, providing a wide range of products and solutions globally. The Customer Support Representative is responsible for order management services, ensuring timely order processing and customer satisfaction while liaising with various departments to improve support delivery.
Responsibilities
- Responsible for providing order management services to clients
- Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc
- Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction
- Monitors and resolves order issues and processing errors
- May also develop support delivery strategy and related processes, escalation procedures and training
- Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client
Skills
- Responsible for providing order management services to clients
- Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc
- Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction
- Monitors and resolves order issues and processing errors
- May also develop support delivery strategy and related processes, escalation procedures and training
- Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client
- Our preferred candidate must live within an 80 mile radius of our corporate office in Downtown Nashville, TN
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