[Remote] Virtual Contact Team Lead
Note: The job is a remote job and is open to candidates in USA. Rave Financial is a credit union seeking a Virtual Contact Team Lead to assist members with their needs. The role involves providing information and support on various products, fostering a motivated team environment, and handling member inquiries and escalations.
Responsibilities
- Assist members and potential members with their Credit Union needs
- Provide information, assistance, and education on a variety of products and services
- Assist members in setting up services, respond to inquiries, and direct members to the appropriate people
- Work as a team with other credit union departments to create a seamless experience for members
- Assist in observing and reporting on department metrics
- Foster an environment where team members feel motivated
- Identify opportunities to enhance training and development
- Handle member call escalations
- Assist the Virtual Contact Center Manager as needed to ensure the success of the department
Skills
- One year to three years of similar or related experience
- A high school education or GED
- Must exhibit above average listening and communication skills
- Must be able to operate Credit Union provided computer software and business equipment
- Must be able to make decisions with minimum information
- Professionalism in appearance, dress and attitude is a must
- Well-organized and attention to detail
- Able to meet deadlines and manage projects
- Ability to assist others in the department by exhibiting a clear understanding of the roles and responsibilities necessary to serve the members with exceptional service
- Ability to lead others and work as a member of a team while embracing the credit union philosophy, mission and values
Company Overview