[Remote] Spanish/English Customer Service Representative - Remote TP83802
Note: The job is a remote job and is open to candidates in USA. Military Spouse Jobs is seeking a Spanish/English Customer Service Representative to join Teleperformance. The role involves fielding customer inquiries, providing excellent customer service, and resolving issues proactively while working with confidential information.
Responsibilities
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Fluent in English and Spanish
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Skills
- Fluent in English and Spanish
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- Key Competencies: Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-Oriented
- Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview