[Remote] Mobile Printing Sales Solution Engineer
Note: The job is a remote job and is open to candidates in USA. Brother USA is seeking a Mobile Printing Sales Solution Engineer to provide technical support to sales teams, channel partners, and end-user customers. This role involves assisting with printer solution design, technical evaluations, and the deployment of mobile thermal printing solutions while collaborating with sales teams to identify solution fit and support upsell opportunities.
Responsibilities
- Perform technical evaluations during on-site and remote customer engagements to support the development and deployment of Brother solutions, services, and hardware
- Support product demonstrations, proof-of-concept configurations and customer testing activities
- Assist with solution configuration, integration, setup, and troubleshooting for hardware, software, and networked environments
- Analyze, diagnose, and help resolve network, application, and solution-related issues to support customer satisfaction
- Provide technical assistance throughout pre-sales and post-sales activities, including implementation guidance and issue escalations support
- Maintain working knowledge of evolving technologies to meet customer and market demands
- Partner with sales teams to support consultative selling efforts through technical expertise and solution alignment
- Participate in joint sales calls and customer meetings (on-site and virtual) with sales representatives and channel partners
- Support national and strategic accounts by traveling with sales representatives as needed
- Collaborate with internal stakeholders to support solution-based selling across Brother’s portfolio
- Consult with copier dealers, VARs, and other channel partners to support sales growth and solution adoption within end-user accounts
- Assist with responding to RFPs, RFIs, and customer technical inquiries in collaboration with internal teams
- Assist with testing and evaluation of new hardware, software, and networking solutions in coordination with Marketing and Product teams
- Stay informed on industry trends, competitor technologies, and evolving customer use cases within key verticals
- Gather and communicate customer feedback and field insights to support the Product Life Cycle development process
- Provide technical training and support to the B2B sales force on new applications, solutions, and product capabilities
- Help develop and maintain technical documentation, presentations, and solution reference materials
- Support trade shows, product previews, conferences, and field marketing events
- Serve as a technical resource to answer product, solution, and networking-related questions during events
- Assist with setup, demonstrations, and troubleshooting in event environments
Skills
- Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field
- Minimum 5 years a combination of experience in providing technical customer support for mechanical, electrical, hardware, software, and networked solutions
- Experience selling, configuring, and supporting office equipment and related solutions across a variety of networking environments
- Experience performing technical research and assisting with evaluations of new products, including documenting findings and contributing recommendations
- Experience supporting technical solutions for networking, software, and hardware in customer-facing environments
- Experience working directly with sales teams, channel partners, and end-user customers, both on-site and remotely, to evaluate requirements and recommend appropriate solutions
- Ability to analyze technical issues and support resolution efforts that align with customer needs and business objectives
- Knowledge of Printer & Scanner networking and the Computer Peripheral area (Networked/Color/Mono Printer, FAX and MFC's)
- Customer Relationship Software (Salesforce or similar)
- Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential
- Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams
- Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
- Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff
- Strong knowledge of application engineering concepts and best practices required
- Ability to collaborate cross-functionally and at all levels of the organization
- Thermal Printing
- Knowledge of Linux, Windows, Android, Apple (drivers/installers)
- Knowledge of Brother and competitive Printer/Fax/MFC product Solutions & Networking for Fortune 1,000–2,000 End-users
- Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions
- Knowledge of writing technical documents such as articles, product procedures, and technical data sheets Intermediate
- Mobile Connectivity and Printing
Benefits
- This position is also eligible for a 5% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
- This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee’s sole discretion but is intended toward maintenance of the employee’s own vehicle they’ll be using for business commuting.
- This is independent and in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.
Company Overview