[Remote] Technical Implementation Consultant (Alerting) - Remote (26-9)

Note: The job is a remote job and is open to candidates in USA. Spok, Inc. is a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes. They are seeking a Technical Implementation Consultant responsible for installing, configuring, and troubleshooting applications in a Windows Server environment, as well as managing customer relationships and providing technical support.

Responsibilities

• Independently install, configure, test, and validate server components and mobile applications
• Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessary
• Perform and support customer go-live and activation of applications
• Maintain familiarity with current and previous versions of products and technology
• Develop and maintain troubleshooting skills on all products and technical offerings
• Manage customer relationship and proactively work with customer contacts during project timeframe
• Deliver customer support and service by responding in a timely and respectful manner to requests
• Communicate technical details in a client-focused, understandable manner to customers
• Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writing
• Participate in customer conference calls, and at times may have to facilitate and conduct customer conference calls
• Provide appropriate updates to Project Managers and customers, prioritizing in a dynamic environment
• Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary
• Follow implementation standards, project plans and related process to ensure a high level of success
• Evaluate and report project outcomes, customer satisfaction and customer concerns
• Report project status, schedules, issues, resolutions, and completions to necessary parties

Skills

• Bachelor degree
• 5+ years previous experience troubleshooting software applications
• Experience working in Healthcare IT
• Excellent oral and written communication skills
• Flexibility to work extended hours as business needs dictate
• Able to work in a team
• Customer-focused with a high level of confidence
• Highly developed analytical and problem-solving skills
• Demonstrates strong energy, performing when schedules, deliverables, or customers require it
• Demonstrated effective leadership skills
• Understanding of system implementation and installation processes
• Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP
• Strong Knowledge networking concepts, DNS, HTTPS, firewalls
• Knowledge of SQL
• VMWare experience
• Working knowledge of VOIP networking and telephony systems

Benefits

• Bonus
• Flexibility at Spok that allows them to balance quality work and their personal lives
• Competitive compensation
• Benefits and learning and development opportunities
• Three robust health, pharmacy, vision and dental care plans including a health savings account option
• Wellness
• Financial wellness
• Retirement
• Family support
• Continuing education
• Time off benefits

Company Overview

Company H1B Sponsorship