[Remote] Senior Account Program Manager

Note: The job is a remote job and is open to candidates in USA. Collibra is a company focused on delivering value through its solutions in the Public Sector. The Senior Account Program Manager serves as a strategic partner and relationship manager for federal customers, ensuring customer satisfaction and driving adoption while collaborating with various teams to create a seamless customer journey.

Responsibilities

• Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners
• Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results
• Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals
• Support renewals and expansion by demonstrating technical value and best practices
• Understand customer mission objectives and map them to product capabilities
• Provide guidance during onboarding, deployment, upgrades, and ongoing operations
• Coordinate technical discussions, architecture reviews, and solution design sessions
• Assist with documentation, technical presentations, and briefings for government stakeholders
• Coordinate product functionality and roadmap meetings between product customers and the customer
• Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives
• Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals
• Drive customer alignment on goals, success criteria, and acceptance milestones
• Track project progress and provide regular status updates to customers and internal leadership
• Understand the customer’s high-level business challenges while functioning as an advisory resource for 'Best Practices' in driving adoption of Collibra’s solutions
• Manage scope, risks, issues, and dependencies across multiple concurrent projects
• Deliver reports for customers as required based on business objectives
• Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance)
• Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
• Advocate for customer needs internally, influencing product roadmap and prioritization
• Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering
• Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements
• Be a customer advocate to ensure that escalations are resolved in a timely fashion

Skills

• 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar)
• Experience supporting U.S. federal government customers (civilian, DoD, or IC)
• Strong understanding of enterprise software, SaaS, or cloud-based solutions
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Experience working in regulated or high-security environments
• Excellent communication, organization, and stakeholder management skills
• Experience deploying enterprise solutions
• Knowledge of government hierarchy and operations
• Strong business insight and problem-solving skills with the ability to influence internal and external stakeholders at all levels
• Familiarity with compliance frameworks such as FedRAMP, NIST 800-53
• Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent
• Experience working with system integrators
• Knowledge of government hierarchy and operations
• A solid technical background in data management
• Active or eligible U.S. Government security clearance
• Superb in communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships within government entities
• Fast learner with the ability to explain complex technical concepts to a variety of audiences
• Excellent in communication, organization, and stakeholder management skills
• Because this role supports the U.S. government business, it is required that this candidate be a U.S. citizen who resides on U.S. soil

Benefits

• Bonus potential
• Equity for eligible roles
• A Flex Fund monthly stipend
• Pension/401k plans

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