Experienced Customer Service Guide – Human Services Specialist 1 at arenaflex

Job Summary:

Join arenaflex, a leading organization in the human services sector, as a Customer Service Guide – Human Services Specialist 1. As a key member of our team, you will play a vital role in providing exceptional customer service to individuals and families seeking support and resources. This is an exciting opportunity to make a positive impact on the lives of Oregonians in need, while working in a dynamic and inclusive environment.

• *About arenaflex:**

arenaflex is a forward-thinking organization that is dedicated to providing innovative solutions to complex social issues. With a strong commitment to equity and diversity, we strive to create a welcoming and inclusive environment for all individuals, regardless of their background or circumstances. Our team is passionate about making a difference in the lives of those we serve, and we are seeking like-minded individuals to join our ranks.

• *Responsibilities:**

As a Customer Service Guide – Human Services Specialist 1, you will be responsible for:

• Providing exceptional customer service to individuals and families seeking support and resources
• Assisting with the day-to-day functions of the office, including mail distribution, case transfers, and other administrative tasks
• Greeting and assisting Oregonians through a trauma-informed lens, providing culturally appropriate services that recognize and value the worth of each individual
• Working collaboratively with a team to support the business needs of the office, rotating tasks as needed
• Providing information and referrals to customers, both in person and over the phone
• Communicating with customers to resolve conflicts and disputes, developing meaningful relationships with colleagues that foster trust, inclusivity, and respect
• Using multiple systems in tandem for research and tracking details for each customer or case, eliciting information from applicants/recipients for a program/service
• Adapting communication style to explain complex information to diverse audiences, including groups who are unfamiliar with the subject and/or learn and communicate differently than you
• Meeting or exceeding specific goals and objectives, independently identifying, assessing, and resolving barriers or inefficiencies
• *Essential Qualifications:**

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact, with a high volume of paperwork involved

• College-level courses may be substituted for the experience on a year-for-year basis
• Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion
• Experience communicating with resolving conflicts/disputes with customers and developing meaningful relationships with colleagues that foster trust, inclusivity, and respect
• Experience with computer skills, including usage and functionality of computers, web browsers, Microsoft programs, quality keyboarding, and multiline telephone
• Experience using multiple systems in tandem for research and tracking details for each customer or case
• Experience adapting communication style to explain complex information to diverse audiences
• *Preferred Qualifications:**

• Experience working in a human services setting, with a focus on providing support and resources to individuals and families

• Experience working with diverse populations, including those with disabilities, language barriers, and cultural differences
• Experience using trauma-informed practices to support individuals and families
• Experience working in a fast-paced environment, with a high volume of individual and family contact
• Experience with case management software and other technology systems
• *Skills and Competencies:**

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations

• Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments
• Ability to work collaboratively as part of a team, with a focus on providing exceptional customer service
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Ability to adapt to changing priorities and procedures, with a focus on flexibility and adaptability
• Strong computer skills, including proficiency in Microsoft Office and other software applications
• *Work Environment and Culture:**

arenaflex is committed to creating a welcoming and inclusive environment for all employees. We strive to provide a work environment that is supportive, collaborative, and respectful, with a focus on promoting diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of those we serve, and we are seeking like-minded individuals to join our ranks.

• *Benefits:**

arenaflex offers a comprehensive benefits package, including:

• Competitive salary and benefits package
• Oppo

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