Provider Customer Service Call and Chat Representative - National Remote

Employer Industry: Healthcare Services Why consider this job opportunity... - Salary up to $32.55 per hour - Comprehensive benefits package including 401k contribution and equity stock purchase - Opportunities for career advancement and professional development - Flexibility to work remotely from anywhere within the U.S. - 14 weeks of paid training to support your success in the role - Supportive and inclusive company culture focused on health equity What to Expect (Job Responsibilities): - Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues - Provide support to healthcare professionals via phone and chat, addressing inquiries on benefits, eligibility, billing, and clinical authorizations - Research and resolve complex prior authorization and claim issues to prevent repeat calls and provider dissatisfaction - Collaborate with internal partners to ensure timely communication and resolution of provider issues - Navigate multiple systems efficiently to extract necessary information for issue resolution What is Required (Qualifications): - High School Diploma/GED or equivalent work experience - Must be 18 years of age or older - 1+ years of customer service experience with strong problem-solving skills - Proficiency in computer and Windows PC applications, with the ability to learn new systems - Ability to type at a speed of 35-40+ WPM with 90% accuracy How to Stand Out (Preferred Qualifications): - Prior healthcare experience and familiarity with healthcare terminology - Experience in a call center or customer service environment using phones and computers as primary tools #HealthcareServices #CustomerSupport #RemoteWork #CareerAdvancement #InclusiveWorkplace At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!