Web Chat Associate - Remote Work

Job Description: Aetna, a leading healthcare company, is seeking a Web Chat Associate to join our team in Dallas, Texas. This is a part-time remote position at the Associate level, requiring a minimum of 3 years of experience in customer service or a related field. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat... support. Responsibilities: - Respond to customer inquiries and provide assistance through web chat - Resolve customer issues in a timely and professional manner - Maintain a high level of customer satisfaction and retention - Collaborate with team members to ensure a seamless customer experience - Utilize company resources and systems to accurately assist customers - Meet and exceed performance metrics and goals set by the company Requirements: - Strong communication skills and the ability to multitask - Driven and resilient personality traits - Adaptability and people management skills - Proficiency in using online chat platforms and customer service software - Ability to work independently and as part of a team - High school diploma or equivalent required, Bachelor's degree preferred Benefits: - Medical coverage - Profit sharing - Company-provided equipment for remote work Working Environment: Join a company that pioneers change and sets industry benchmarks. At Aetna, you will have the opportunity to make a difference in the lives of our customers and contribute to our mission of improving healthcare outcomes. Deadline to Apply: September 8, 2024 Equal Opportunity Statement: Aetna is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Associate - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!