Mortgage Services Call Center Associate, Class Date 10/10

Employer Industry: Insurance Services Why consider this job opportunity... - Competitive pay with opportunities for growth and advancement within the organization - Fun and rewarding work environment that values diversity and personal growth - Strong focus on career development with various paths available - Excellent benefits package - Collaborative team atmosphere - Opportunity to enhance skills and provide impactful customer service What to Expect (Job Responsibilities): - Handle incoming phone calls, addressing customer inquiries and concerns promptly - Provide first call resolution by utilizing company policies and procedures - Collaborate with team members and provide training and support as needed - Maintain compliance with state regulations when addressing customer complaints - Demonstrate excellent customer service to internal and external stakeholders What is Required (Qualifications): - High school diploma or GED - Proficient in MS Office applications - Exceptional telephone demeanor with strong communication skills - Ability to maintain confidentiality and achieve quality scores of 95% or higher - Strong organizational skills with the ability to multi-task effectively How to Stand Out (Preferred Qualifications): - Excellent interpersonal communication skills - Experience in a customer service role or call center environment #InsuranceServices #CustomerService #CareerGrowth #DiversityAndInclusion #CompetitivePay At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!