Customer Service and Collections Representative
Description This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, youll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most... Company Culture and Environment AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service. Career Growth and Development Opportunities Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory. Detailed Benefits and Perks Beyond standard benefits, employees enjoy perks such as: Paid training from home Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services Extensive employee wellness programs Adoption reimbursement Paid Parental Leave and Caregiver Leave Additional sick leave beyond state requirements Compensation and Benefits Competitive hourly wage starting at $18.31 plus additional incentives Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) Life and Accidental Death Insurance Short-term and long-term Disability Benefits Employee Assistance Programs (EAP) Why you should apply for this position today This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere. Skills Call center or customer service experience Adaptability in a fast-paced environment Strong communication and interpersonal skills Negotiation skills for payment arrangements Ability to maintain professionalism under stress Responsibilities Provide billing support and perform collections management Process customer payments and negotiate payment arrangements Address customer inquiries related to billing, credit, and service Deliver excellent service across various customer interactions Assist customers with technical and service inquiries Qualifications Previous experience in a call center or customer service role Ability to work flexible hours, including evenings and weekends High school diploma or equivalent preferred Education Requirements High school diploma or equivalent required Experience Requirements Previous customer service or call center experience preferred Why work in Johnson City, TN Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work Apply Job!