Remote Call Center Customer Service Representative

Salary Range starts at $17.31/hour & in addition there are commissions & bonuses with Total Compensation up to $33.00+/hour ($70,000+) Injury Review, founded in 2015, has been dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products and toxins. Our company is built giving people hope if they have personally suffered or lost a loved one due to negligence.

Responsibilities

• The agent will be connected to people (through an automated dialer) who filled out a form to see if they meet the criteria to potentially qualify for compensation;
• High volume of connections resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify;
• Work involves multitasking such as listening, answering questions, viewing multiple windows
• Achieve or exceed monthly Key Performance Indicators (KPI’s) to improve retention/Upsell/Cross Sell rates and goals.
• Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM) and follow scripts appropriately;
• Participate in training and other learning opportunities to expand knowledge of position;
• Adhere to all company policies and procedures;
• Assist with other projects as needed;
• Must be able to self troubleshoot and problem solve basic IT problems

This is for you if…

• You have excellent verbal and written communication skills
• You have excellent interpersonal and customer service skills
• You have strong problem-solving and conflict resolution skills
• You are competitive – we work as a team but pay for performance!
• You want to work 40+ hours a week

Requirements

• Must reside in the State of Florida or New Jersey
• Must have a quiet distraction-free space to work
• A Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
• Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
• Strong background in call-center environment and sales focused
• 2+ years of phone sales/customer service experience

This is not for you if…

• You cannot troubleshoot basic technical issues;
• You are unable to work 40+ hours per week,each week;
• You can not imagine handling 350+ calls, including disconnects, wrong number’s, or hang ups until you are connected with a viable caller;
• You are unable to use problem solving skills;
• You are unable to work the full training period (90 days);
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours;

Benefits

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of training period

Hours of Operation A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday-8:30 AM to 4:30 PM Eastern
• Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

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