Immediate Hiring: Customer Service Associate
Role Snapshot:
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
- Position: Customer Service Associate
- Location: Remote
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Customer Service Associate Responsibilities: Â Attending training sessions to grow knowledge of products and to develop customer service skills. Â Resolving phone, walk-in, mail, fax, and email customer inquiries... Â Processing and logging incoming calls into the CRM system. Â Identifying customer needs. Â Forwarding and escalating inquiries to relevant individuals and departments. Â Contacting customers to give them accurate feedback on the progress of their inquiries. Â Providing outstanding customer service. Â Updating customer information as required. Â Maintaining confidentiality of information. Â Performing other duties as the need arises. Customer Service Associate Requirements: Â High school diploma, GED, or suitable equivalent. Â 1+ years of customer service experience, preferably in a related field. Â Successful completion of provided training. Â Proficient computer skills. Â Experience with CRM preferred. Â Proficient with MS Office suites. Â Excellent phone etiquette. Â Outstanding communication skills, both verbal and written. Â Strong people skills. Â Ability to sit at a desk for extended periods. Company Description: KPMG International Limited is an Anglo-Dutch multinational professional services network, and one of the Big Four accounting organizations Apply Job!Â
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