Program Manager

Role Description

This role involves leading and developing team members while maintaining a strong understanding of client-facing and industry trends.

• Lead by example and develop team members for positions of greater responsibility in the future.
• Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
• Provide insight and analysis to clients to demonstrate subject matter expertise.
• Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
• Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
• Create, modify and provide professional client-facing reporting and analytics.
• Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met.
• Assist in the post-implementation analysis to ensure requirements are fulfilled.
• Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
• Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
• Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
• Build a knowledge base of each client's business, organization and objectives.

Qualifications

• 8-12 years of experience in direct leadership, preferred.
• Bachelor’s degree in related field, or equivalent work experience, preferred.
• Demonstrated project management experience preferred.
• Understanding of P&L statements.
• Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
• Proven ability to hold self and others accountable in pursuit of providing world-class support.
• Ability to travel 25% of time.

Requirements

• Demonstrate advanced knowledge of Cardinal Health and client landscape, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation.
• Coach, teach, and mentor direct reports to maximize efficiency, effectiveness, and productivity.
• Interact with clients to provide resolution to inquiries and updates on program performance.
• Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
• Effectively facilitate cross-functional coordination with both internal and external partners.
• Influence account profitability.
• Basic understanding of information technology as it relates to client and program technical support.
• Build and maintain high-level, long-term trusted advisor relationships.
• Lead and deliver professional program status to clients and Sonexus senior leadership.
• Identify and qualify opportunities within service portfolio with existing clients.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.