Senior Technical Support Engineer

Remote · USA Full-time New today

WHAT YOU WILL BE DOING

Communicate with end users/businesses to explain the issue(s) and solutions for

implementation related questions

● Provide technical analysis for the production incidents, resolution, and root cause

analysis for the incidents

● Publish knowledge articles for the incidents and service requests, prepare technical

documents for the standard operating procedures

● Identify, debug and troubleshoot break fix issues and take it to a resolution

● Respond and resolve issues within agreed service levels

● Work closely with Engineering and DevSecOps teams for activities related to

supporting the IAM and CPAM service offerings

WHAT YOU BRING

Strong Domain knowledge in Identity and Access Management (IAM)

● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,

Sailpoint, OIM or ISIM

● Knowledge and experience in invoking REST/SOAP web services using tools such as

Postman

● Database : Extensive experience in database operations & SQL

● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

● Basic knowledge of operating systems such as Linux, Unix & windows

● Prior experience integrating with any SSO providers

● Experience working with global Customers and strong customer focus

● Excellent written and verbal communication skills

● Keywords: Cloud, Java, Scripting, Linux, SQL

● Minimum 5 years experience in implementing various IGA solutions

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Senior Technical Support Engineer

WHAT YOU WILL BE DOING

WHAT YOU BRING

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