Director Service & Support (m/f/d)

As a leading company in healthcare software solutions, we operate in 19 countries and employ over 9,000 dedicated staff members. You will work in a dynamic and innovative environment full of opportunities. With your commitment and passion, you have the chance to make a lasting impact. Together, we are shaping the healthcare system of the future. Join our mission and make a difference – for a world where knowledge saves lives!

Your contribution:

• Implementation of an effective service and support strategy: Development and execution of a highly scalable and efficient strategy aimed at optimizing service and support processes to achieve operational excellence.

• Transformation of the service and support organization: Conversion of an existing organization with over 75 employees into lean and effective operational processes characterized by "lean operations" to enhance efficiency.

• Operational structure for complex software solutions: Establishment, monitoring, and continuous optimization of economic operational structures for managing and delivering services for CGM's complex software solutions in the fields of hospital management in Germany, Austria, and Switzerland.

• Project monitoring and resource management: Responsibility for the planning and control of large projects at key accounts, as well as the standardization of methodologies in the Project Management Office (PMO), including effective resource management.

• Customer relationships and service quality: Promotion of long-term relationships with key customers in the healthcare sector, ensuring quality and efficiency in customer support, and proactively solving complex issues while simultaneously monitoring key performance indicators for service effectiveness and customer satisfaction.

What you bring along:

• Possession of a completed degree in business, computer science, or a related field, potentially complemented by a medical or business background. A high technical affinity and relevant experience in the e-health sector are also essential.

• At least several years of experience in a senior leadership position within the service and support sector, specifically in the IT industry or healthcare. This includes proven capabilities in leading teams and managing large customer projects.

• Demonstrated success in developing and executing service strategies, alongside a strong track record in optimizing operational processes and improving overall service efficiency.

• In-depth knowledge of hospital information systems is crucial, along with multi-project management experience which highlights the ability to handle multiple initiatives simultaneously effectively.

• Strong leadership and communication skills are required, coupled with high levels of customer orientation and problem-solving abilities. The candidate should also possess a positive mindset and be willing to travel for customer meetings and projects, alongside fluency in both German and English.

What you can expect from us:

• Feel Good Management: We offer you fresh food daily with a diverse selection of dishes. You can also shape your workday in a hybrid manner, working remotely two days a week.

• Health: Take advantage of the gym and attend our free sports classes.

• Childcare: Our on-site kindergarten allows for a more flexible working arrangement.

• Events: Participate in internal events and activities, which take place regularly both on-site and remotely.

• Ergonomics: Design your workspace to meet your ergonomic needs, allowing you to work comfortably and healthily on-site.

Diversity is part of CGM! We look forward to your application regardless of ability, gender, nationality, ethnic and social background, religion, age, as well as sexual orientation and identity.

Convinced? Apply online now with your comprehensive application documents (including salary expectations and your earliest possible start date).

Originally posted on Himalayas