Operations Coordinator, eCommerce

Remote · USA Full-time New today

Role Overview

The Operations Coordinator plays a central role in ensuring smooth execution and communication within a dedicated POD team that manages multiple eCommerce brands. This role is responsible for overseeing task flow, enforcing timelines, coordinating deliverables across departments (creative, advertising, catalog), and keeping the team aligned with brand goals and deadlines.

Working cross-functionally, the Operations Coordinator acts as the glue that holds the POD together, driving accountability, eliminating bottlenecks, and optimizing internal processes to improve execution speed and consistency.

Responsibilities

Task & Project Coordination

Manage and update the POD’s project management system (e.g., Monday.com)

Ensure all assigned tasks are clearly documented, prioritized, and completed on time

Track deliverables across catalog, advertising, creative, and brand functions

Lead internal task check-ins to assess progress, blockers, and next steps

Workflow Optimization

Identify workflow inefficiencies and recommend SOP improvements

Maintain visibility across POD bandwidth and help rebalance workload if needed

Partner with other Operations Coordinators to share best practices and ensure consistency

Meeting & Reporting Support

Prepare weekly internal POD sync agendas and support meeting facilitation

Assist with meeting recaps, action items, and follow-ups

Support the Strategic Brand Manager in tracking quarterly goals and reporting status

Team Communication & Accountability

Act as a central point of coordination across Brand Managers, Specialists, and Creative teams

Ensure dependencies between departments are flagged and handled proactively

Communicate task blockers, overdue deliverables, and priority shifts with clarity

Who You’ll Work With

Strategic Brand Manager – to align POD execution with brand strategy

Advertising, Creative, and Catalog Teams – to track progress and deadlines

Reporting & Compliance Specialists – to coordinate shared deliverables

Other Operations Coordinators – to maintain workflow standards across PODs

Qualifications & Skills

2+ years of project coordination or operations experience (agency or eComm preferred)

Proficient in project management tools (e.g., Monday.com, Asana, Trello)

Highly organized with excellent follow-through and attention to detail

Strong communication and internal collaboration skills

Ability to manage multiple moving pieces and adjust to shifting priorities

Bonus: Familiarity with Amazon Seller Central or eCommerce execution environments

Key Success Metrics

On-time completion rate of cross-functional deliverables

Clarity and quality of task documentation and project updates

Reduction in overdue or unassigned tasks within the POD

Internal team satisfaction and execution efficiency

Additional Information

Compensation in USD

PTO: 10~15 days

Sick Days: 5 days

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Operations Coordinator, eCommerce

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