Remote Part‑Time Customer Service Representative – Member Services for arenaflex Health Benefits (Work‑From‑Home)

About arenaflex – A Purpose‑Driven Leader in Health Care

At arenaflex, we believe that health care should be personal, convenient, and affordable for every individual. Our mission, “Bringing our heart to every moment of your health,” guides everything we do—from the way we design our benefits to the way we interact with members and providers. As a rapidly growing health‑service organization, arenaflex combines cutting‑edge technology with a human‑centric approach, ensuring that each interaction feels caring, knowledgeable, and supportive.

Our Heart at Work behaviors empower every employee to shape a culture of empathy, innovation, and continuous improvement. Whether you’re joining us in a bustling office or from the comfort of your home, you’ll be part of a team that values collaboration, personal growth, and the impact you make on the lives of millions.

Position Overview – Remote Member Service Representative (Part‑Time)

We are seeking a dedicated, self‑motivated Remote Customer Service Representative to join arenaflex’s Member Services team. In this role, you will provide courteous, accurate, and timely telephone assistance to members and health‑care providers regarding eligibility, benefits, and other inquiries related to our Medicaid and Medicare programs. This is a part‑time, work‑from‑home opportunity that requires a reliable home office setup and a commitment to delivering an exceptional member experience.

Key Responsibilities

• Answer inbound calls from members and providers, delivering clear information on benefits, eligibility, prior authorizations, and supplemental programs.
• Verify member identity, retrieve and update member records, and process requests for ID cards, provider changes, and other service modifications.
• Maintain high call quality standards, meeting or exceeding performance metrics for accuracy, empathy, and efficiency.
• Document all interactions in arenaflex’s CRM system, ensuring compliance with privacy regulations and internal policies.
• Collaborate with internal teams—including claims, enrollment, and IT—to resolve complex member issues promptly.
• Participate in scheduled training sessions and ongoing coaching to continuously improve product knowledge and communication skills.
• Adhere to the required high‑speed internet connectivity standards (ethernet connection only) and follow all security protocols for remote work.
• When technical issues prevent remote work, travel to the arenaflex office in Linthicum, MD (within a 50‑mile radius) as needed.

Work Schedule & Training

• Training Period (First 6 weeks): Monday‑Friday, 8:30 AM – 5:00 PM EST.
• Production Schedule (Post‑Training): Monday‑Friday, 8:30 AM – 5:00 PM EST.
• All training is conducted remotely; arenaflex provides the necessary equipment, software, and support.

Required Qualifications

• Residence within a 50‑mile radius of Linthicum, MD (required for occasional on‑site visits).
• High school diploma or equivalent; additional education or certifications are a plus.
• Proven ability to communicate clearly and professionally with members and providers, both verbally and in writing.
• Demonstrated self‑discipline and the ability to work independently in a remote environment.
• Reliable high‑speed internet access via Ethernet (Wi‑Fi connections are not permitted for security reasons).
• Commitment to meeting attendance, performance, and call‑quality standards set by arenaxflex.

Preferred Qualifications

• Prior experience in a remote call‑center or customer‑service role.
• Familiarity with Medicaid and Medicare programs, including eligibility rules and benefit structures.
• Experience using CRM or ticketing platforms to document member interactions.
• Basic knowledge of health‑care terminology and insurance processes.

Education & Training

While a high school diploma or GED is the minimum educational requirement, arenaflex encourages continuous learning. We provide access to free development courses, certification programs, and tuition assistance for employees who wish to deepen their expertise in health‑care administration, customer service excellence, or related fields.

Compensation & Benefits Overview

arenaflex offers a competitive hourly wage that reflects your experience, geographic location, and performance. In addition to base pay, you may be eligible for performance‑based incentives.

Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with multiple plan options.
• Eligibility to participate in arenaflex’s 401(k) retirement savings plan, with company matching contributions.
• Access to an Employee Stock Purchase Plan (ESPP) for eligible employees.
• Fully‑paid term life insurance, short‑term disability, and long‑term disability coverage.
• Generous paid time off (PTO) and vacation accrual, plus paid holidays in accordance with state regulations.
• Well‑being programs that include mental‑health resources, fitness discounts, and wellness challenges.
• Employee discount programs, including a discount at arenaflex retail locations and partner offers.
• Education assistance and free development courses to support career growth.

Work Environment & Culture at arenaflex

Our remote workforce is built on trust, flexibility, and a shared commitment to member care. arenaflex fosters an inclusive environment where diverse perspectives are celebrated, and every employee feels valued. Key cultural pillars include:

• Collaboration: Regular virtual team huddles, cross‑functional projects, and open communication channels keep remote employees connected.
• Innovation: Employees are encouraged to suggest process improvements and participate in pilot programs that enhance member experiences.
• Well‑Being: We prioritize work‑life balance, offering flexible scheduling, mental‑health days, and resources to support personal wellness.
• Recognition: Outstanding performance is celebrated through awards, spot bonuses, and public acknowledgment in company‑wide meetings.

Career Development & Advancement Opportunities

arenaflex is committed to helping you grow. As a Remote Member Service Representative, you can explore pathways such as:

• Advancement to senior support roles or team lead positions.
• Specialization in areas like claims adjudication, provider relations, or health‑plan analytics.
• Transition to full‑time positions within arenaflex’s broader operations, including training, quality assurance, or project management.
• Participation in mentorship programs and leadership development tracks.

Our learning platform provides on‑demand courses covering topics from effective communication to advanced health‑care regulations, ensuring you stay ahead in a dynamic industry.

Vaccination & Safety Requirements

In accordance with arenaflex’s health‑and‑safety policy, all employees must be fully vaccinated against COVID‑19 (including any required booster doses) unless they qualify for a legally recognized exemption (disability, medical condition, religious belief, or other protected reason). Proof of vaccination or a completed accommodation request must be provided within the first ten days of employment. Certain states may have additional requirements, and arenaflex will work with you to ensure compliance.

How to Apply

If you are passionate about delivering compassionate service, thrive in a remote setting, and meet the qualifications outlined above, we want to hear from you. Join arenaflex’s mission‑driven team and make a meaningful impact on the health and well‑being of our members.

Apply now by clicking the link below, completing the short application, and attaching your resume. We look forward to reviewing your candidacy and welcoming you to the arenaflex family!

Apply Job!