Senior Technical Program Leader – Customer Data Platform Strategy (Remote) – Data Management & Innovation at arenaflex

About arenaflex

arenaflex is a global leader in transportation and logistics, connecting people and places across continents for nearly a century. From humble beginnings as a regional carrier, arenaflex has evolved into a technology‑driven enterprise that leverages data, digital experiences, and innovative platforms to deliver seamless journeys for millions of customers every day. Our mission is to inspire the world to travel, explore, and grow, while fostering a culture of safety, inclusion, and continuous improvement. As a forward‑thinking organization, arenaflex invests heavily in cutting‑edge data solutions, empowering teams to turn raw information into actionable insights that drive business performance and customer delight.

Why This Role Matters

In today’s data‑centric world, the ability to collect, unify, and activate customer information across every touchpoint is a competitive advantage. As the Senior Technical Program Leader – Customer Data Platform (CDP), you will be the architect and champion of arenaflex’s CDP strategy, ensuring that our data ecosystem aligns with corporate objectives, supports innovative use cases, and delivers measurable business value. This is a remote, full‑time position offering a competitive hourly rate of $35, and it provides a unique opportunity to shape the future of data‑driven decision making at a Fortune‑500 organization.

Key Responsibilities

Strategic Leadership

• Define, own, and continuously refine the arenaflex Customer Data Platform strategy, ensuring alignment with enterprise‑wide goals and market trends.
• Partner with senior leadership to translate business objectives into data‑centric roadmaps, prioritizing initiatives that drive revenue, operational efficiency, and customer satisfaction.
• Develop and maintain comprehensive program plans, timelines, resource forecasts, and risk registers for all CDP‑related projects.

Program Execution & Delivery

• Lead cross‑functional teams through the full project lifecycle—from requirements gathering and solution design to implementation, testing, and post‑launch optimization.
• Coordinate with internal stakeholders (marketing, loyalty, e‑commerce, IT, analytics) and external partners to define data governance policies, security standards, and success metrics.
• Monitor project health, proactively identify blockers, and implement mitigation strategies to keep initiatives on schedule and within budget.

Technical Oversight

• Provide deep technical guidance on the arenaflex Experience Platform (AEP), data ingestion pipelines, identity resolution, and real‑time activation layers.
• Stay abreast of emerging technologies, industry best practices, and regulatory changes (e.g., GDPR, CCPA) to continuously evolve the CDP architecture.
• Troubleshoot complex platform issues, lead root‑cause analyses, and drive rapid resolution in collaboration with engineering and operations teams.

Collaboration & Communication

• Establish clear communication channels across all functional groups, ensuring transparency of project status, decisions, and outcomes.
• Facilitate workshops, steering committee meetings, and executive briefings to align stakeholders on vision, progress, and next steps.
• Mentor and coach junior team members, fostering a culture of collaboration, innovation, and continuous learning.

Performance Measurement & Continuous Improvement

• Define key performance indicators (KPIs) for CDP initiatives, track results, and report on ROI to senior leadership.
• Implement feedback loops to capture lessons learned, refine processes, and enhance future program delivery.
• Champion a data‑driven mindset across arenaflex, encouraging teams to leverage insights for strategic decision making.

Minimum Qualifications (What You Need to Succeed)

• Proven experience in program or project management, preferably within customer data platforms, data engineering, or digital marketing environments.
• Strong interpersonal skills with a demonstrated ability to build and nurture relationships across diverse functional teams.
• Exceptional problem‑solving capabilities, able to diagnose both tactical and systemic challenges and devise effective solutions.
• Track record of leading teams to successful outcomes, delivering projects on time, within scope, and with high quality.
• Technical fluency in data management concepts, including data modeling, ETL processes, identity resolution, and real‑time activation.
• Experience working in fast‑paced digital, e‑commerce, marketing, or loyalty program settings.
• High school diploma, GED, or equivalent; additional education or certifications are a plus.
• Must be at least 18 years of age and authorized to work in the United States.

Preferred Qualifications (Competitive Edge)

• Professional certification in project management (e.g., PMP, PRINCE2) or data governance.
• Hands‑on experience with the arenaflex Experience Platform or comparable customer data platforms.
• Deep understanding of omnichannel marketing strategies and the technical challenges of cross‑channel data activation.
• Familiarity with enterprise project management tools such as arenaflex Workfront, arenaflex JIRA, or similar.
• Prior experience in a large, matrixed organization or Fortune‑500 company.

Core Skills & Competencies

• Strategic Vision: Ability to see the big picture and translate business goals into actionable data initiatives.
• Leadership & Influence: Inspire and guide multidisciplinary teams, driving consensus and commitment.
• Technical Acumen: Comfortable discussing architecture, APIs, data pipelines, and security frameworks with engineers.
• Communication: Clear, concise, and persuasive written and verbal communication tailored to executive and technical audiences.
• Analytical Mindset: Strong quantitative skills to interpret data, measure impact, and make evidence‑based recommendations.
• Adaptability: Thrive in a dynamic environment, quickly adjusting priorities as business needs evolve.
• Customer‑Centric Focus: Keep the end‑user experience at the forefront of every data‑driven decision.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of its employees. In this role, you will have access to:

• Leadership development programs and mentorship from senior executives.
• Continuous learning resources, including online courses, certifications, and internal knowledge hubs.
• Opportunities to work on high‑visibility, enterprise‑wide initiatives that shape the future of arenaflex’s digital ecosystem.
• Potential career pathways into senior product management, data architecture, or enterprise strategy roles.

Work Environment & Culture

At arenaflex, we believe that a supportive, inclusive, and innovative culture fuels performance. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected through virtual collaboration tools, regular town‑hall meetings, and team‑building events. We celebrate diversity, encourage open dialogue, and provide a safe space for ideas to flourish. Employees enjoy:

• Flexible work schedules that respect work‑life balance.
• A collaborative digital workplace with state‑of‑the‑art communication platforms.
• Employee resource groups that connect people around shared interests and backgrounds.
• Transparent leadership that shares strategic direction and performance metrics regularly.

Compensation, Perks & Benefits

arenaflex offers a comprehensive total rewards package designed to support your financial, health, and personal well‑being.

• Competitive Pay: $35 per hour, with eligibility for performance‑based bonuses.
• Profit‑Sharing & Incentives: Annual profit‑sharing plan and monthly operational incentives up to $1,200.
• Retirement Savings: 401(k) with a 3% automatic contribution and a 6% company match.
• Education Assistance: Up to $1,000 for tuition reimbursement and payroll contributions toward continuing education.
• Health & Wellness: Multiple medical plans (including HSA‑eligible options), dental, vision, and fertility coverage for eligible dependents.
• Life & Disability Insurance: Company‑paid short‑ and long‑term disability, as well as primary life insurance.
• Family Support: Backup care for children, elders, or pets at a discounted rate, free arenaflex membership for caregiving resources, and generous parental leave (up to 12 weeks paid for birthing parents, 2 weeks paid for non‑birthing, adoptive, or surrogate parents).
• Travel Benefits: Unlimited standby travel on arenaflex flights, employee discounts on arenaflex airfare, and access to arenaflex Vacations and arenaflex Cargo discounts.
• Financial Perks: Discounts on auto, home, and pet insurance, as well as exclusive offers on car rentals, hotels, and more through the arenaflex employee discount program.
• Paid Time Off: 2–5 weeks of vacation based on tenure, 7 paid personal days, 7–10 paid holidays, and additional sick leave.
• Learning & Development: Access to a curated library of training resources, scholarships, mentorship programs, and tuition assistance.
• Community Involvement: Volunteer opportunities, employee‑driven charitable fund, and participation in Business Resource Groups.

How to Apply

If you are ready to lead a transformative data program at a world‑class organization, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you are the ideal fit for this role at arenaflex.

Apply Now

Join arenaflex and Shape the Future of Data‑Driven Travel

At arenaflex, your expertise will directly influence how millions of travelers experience our services, from personalized offers to seamless journey planning. By joining our team, you become part of a legacy of innovation, safety, and customer focus that has defined the industry for over a century. Take the next step in your career—apply today and help us keep climbing.