[Remote] WFM Sr. Services Consultant

Note: The job is a remote job and is open to candidates in USA. Dayforce is a global human capital management company that offers a unified solution database and continuous calculation engine for the global workforce. The Senior Services Consultant guides the overall design and delivery of Dayforce Consulting Services engagements, ensuring they meet customer requirements while providing oversight and direction to team members.

Responsibilities

• Provide Consulting Services to Customers
• Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics
• Ensures a smooth knowledge transfer process to the Dayforce Implementation team
• Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity
• Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables
• Conducts peer reviews and other internal project quality assurance activities
• Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution
• Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives
• Is cool under pressure; often called on to lead difficult conversations with customers
• Takes unpopular stance if necessary and in the best interests of the customer/project
• Able to engage with multiple projects & customers at the same time
• Contribute to Internal Consulting Services Initiatives
• Design and document solutions and contributes to a solutions repository
• Document best practices and share with the Practice
• Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
• Regularly participate in internal process improvement initiatives
• Focus on Continuing Education
• Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
• Participate in Continuing Education sessions; lead Consulting Services best practice sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
• Mentor others on HCM best practice implementation of new product features and functionality
• Provide Sales Support
• Support the sales cycle through solution review and feedback and assistance with scoping and estimation
• Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective

Skills

• Bachelor's degree or equivalent experience
• Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy with a focus on the configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure, and Leave Policies
• Typically has 2 or more years of HCM implementation or relevant applications consulting experience
• Solid experience in business process mapping, organization readiness, and technology enablement
• Technical Skills Requirements
• Has expert-level HR operations/business practices and technology enablement experience
• Has advanced level HCM SaaS domain and implementation experience
• Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others
• Proficient in Microsoft Office products
• Deep understanding of different industries and how Dayforce implementation best practices apply to the customer's business practices
• Functional Skills Requirements
• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to engage with multiple projects & customers at the same time and manage competing priorities
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate customer and internal workshops and sessions
• Ability to mentor junior consultants through peer reviews and other QA activities
• Acts as role model for Dayforce Cares
• Ability to provide consulting services scoping and solution guidance in the sales cycle
• An ability and willingness to travel to customer sites as needed (up to 25%) is required
• Master's degree or post graduate coursework an asset
• Experience in change management an asset
• Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired)
• English/French bilingual proficiency
• Dayforce implementation experience

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits
• Volunteer days
• Dayforce Cares charity opportunities

Company Overview

Company H1B Sponsorship