Dynamic Full‑Time Customer Service Representative – Client Relations, Insurance Solutions & Sales Enablement

About arenaflex

arenaflex is a leading provider of insurance and risk‑management solutions, serving individuals and businesses across the Midwest. With a heritage of community‑focused service and a forward‑thinking approach to technology, arenaflex blends traditional values with modern innovation. Our mission is to protect what matters most to our customers while delivering an experience that is friendly, transparent, and empowering. As a growing organization headquartered in Tulsa, Oklahoma, we pride ourselves on a collaborative culture where every employee has a voice, a purpose, and a clear path to professional growth.

Why This Role Is a Game‑Changer

Joining arenaflex as a Customer Service Representative means stepping into a pivotal position that directly influences client satisfaction, retention, and revenue growth. You will be the first point of contact for policyholders, guiding them through complex insurance processes, answering critical questions, and identifying opportunities to enhance their coverage. This role is not just about answering calls—it’s about building lasting relationships, acting as a trusted advisor, and contributing to the financial well‑being of our customers. If you thrive in a fast‑paced environment, love solving problems, and enjoy turning everyday interactions into meaningful business outcomes, this is the perfect platform for you.

Key Responsibilities

• Develop accurate insurance quotes, deliver compelling sales presentations, and close new business in alignment with arenaflex’s growth targets.
• Process policy change requests promptly, ensuring all documentation is complete and compliant with state regulations.
• Secure trailing documents from customers, maintaining a meticulous record‑keeping system that supports audit readiness.
• Handle inbound claim calls, provide empathetic support, and follow up to guarantee timely resolution.
• Prepare and deliver Evidence of Insurance (EOI) requests for corporate and individual clients.
• Greet every customer entering the office with a warm, professional demeanor that reflects arenaflex’s brand promise.
• Collect premium payments, verify transaction details, and update account information in real time.
• Identify cross‑sell and up‑sell opportunities during each interaction, promoting relevant financial products and ancillary services.
• Validate and update phone numbers, mailing addresses, and email contacts to keep the customer database current.
• Answer incoming calls on the first ring, demonstrating exceptional phone etiquette and efficiency.
• Return all voicemail messages within a defined service level, ensuring no customer inquiry goes unanswered.
• Stay informed about new insurance products, policy enhancements, and industry trends to provide accurate guidance.
• Deliver outstanding customer service that consistently exceeds expectations, fostering loyalty and advocacy.
• Build and nurture client relationships through proactive outreach, personalized communication, and follow‑up.

Essential Qualifications

• Demonstrated upbeat, positive, and enthusiastic attitude with a genuine passion for helping people.
• Proven ability to create relationships from a cold start, turning first‑time contacts into long‑term clients.
• Exceptional multi‑tasking skills, with a track record of following through on commitments and delivering results.
• Strong verbal and written communication skills, coupled with polished interpersonal abilities.
• Professional phone etiquette, including clear articulation, active listening, and courteous tone.
• Solid problem‑solving capabilities, enabling quick resolution of complex customer issues.
• Prior experience in a customer‑facing role within the insurance or financial services sector is preferred but not mandatory.
• High school diploma or equivalent; additional education in business, finance, or related fields is a plus.

Preferred Qualifications

• Experience with insurance quoting systems, policy administration platforms, or CRM tools.
• Certification such as CPCU (Chartered Property Casualty Underwriter) or similar industry credentials.
• Demonstrated sales acumen, including meeting or exceeding quota targets in a service‑oriented environment.
• Familiarity with Oklahoma insurance regulations and compliance standards.
• Ability to work flexible hours, including occasional evenings, to accommodate customer needs.

Core Skills & Competencies

• Customer‑Centric Mindset: Prioritizing the client’s experience in every interaction.
• Active Listening: Understanding underlying concerns and addressing them proactively.
• Sales Enablement: Recognizing opportunities to recommend additional coverage or financial products.
• Detail Orientation: Ensuring accuracy in policy documentation, payment processing, and data entry.
• Time Management: Balancing multiple tasks while maintaining high service standards.
• Team Collaboration: Working closely with underwriting, claims, and marketing teams to deliver seamless service.
• Technology Proficiency: Comfortable navigating multiple software applications, including Microsoft Office, insurance quoting tools, and internal databases.
• Adaptability: Thriving in a dynamic environment where priorities can shift quickly.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Customer Service Representative, you will receive hands‑on training that covers product knowledge, sales techniques, and regulatory compliance. Our mentorship program pairs you with seasoned insurance professionals who will guide you toward mastery of the role. High performers are fast‑tracked into senior advisory positions, team lead roles, or specialized underwriting tracks. Additionally, we sponsor industry certifications, provide tuition reimbursement for relevant coursework, and host quarterly workshops that keep you at the cutting edge of insurance innovation.

Compensation, Benefits & Perks

• Competitive Base Salary: A solid annual base complemented by performance‑based commissions.
• Bonus Opportunities: Quarterly and annual bonuses tied to individual and team achievements.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday schedule to support work‑life balance.
• Health, Dental, and Vision Insurance: Comprehensive coverage options for you and eligible dependents.
• Life Insurance: Employer‑paid basic life coverage with optional supplemental plans.
• Mon‑Fri Schedule with Evenings Off: Predictable work hours that allow you to enjoy evenings with family and friends.
• Career Advancement Pathways: Clear promotion ladders and internal mobility across departments.
• Continuous Learning: Access to online learning platforms, industry webinars, and in‑house training sessions.
• Employee Recognition Programs: Regular awards and incentives that celebrate outstanding performance.
• Community Involvement: Opportunities to participate in local charitable events and volunteer initiatives sponsored by arenaflex.

Our Culture & Work Environment

At arenaflex, we foster a culture of respect, collaboration, and empowerment. Our offices in Tulsa feature open‑plan workspaces, quiet zones for focused tasks, and communal areas that encourage informal brainstorming. We celebrate diversity and believe that a variety of perspectives fuels innovation. Regular team‑building activities, monthly town‑hall meetings, and transparent communication from leadership ensure every employee feels valued and informed. Whether you are a recent graduate or a seasoned professional, you will find a supportive environment that encourages you to bring your authentic self to work each day.

How to Apply

If you are ready to embark on a rewarding career with arenaflex, we invite you to submit your application today. Click the link below to start the process, attach your updated resume, and share a brief cover letter highlighting why you are the ideal fit for this role. Our recruitment team reviews applications on a rolling basis, and qualified candidates will be contacted promptly for the next steps.

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arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.